Windows 2000, XP and Vista.

A computer which is running supported OS, appropriate disk space (8MB initially, may need additional space to accommodate user's email) and an Internet connection.

SpamWeed works with all POP3 email clients (such as Outlook, Outlook Express, Incredimail and Eudora) and Hotmail/MSN.

Double click on the downloaded file and the installation will begin. It is a very easy installation and when finished, it will bring up the Account Import Wizard.

If you are using Microsoft Outlook, Outlook Express, Eudora and Incredimail, the wizard will automatically configure the settings for you. Just follow the instruction and the next time you receive mails, SpamWeed will start working.

If you are using other POP3 email clients, for each email account you want SpamWeed to filter junk mail for, you have to set the server and login name as follow:

SpamWeed adopts one computer one license registration system. You can use SpamWeed with as many accounts as you desire, as long as on one computer.

There is no difference between the trial version and full version of SpamWeed in functionality. The only difference is that the trial version automatically stops working after the 14 day trial period. Please note that SpamWeed still separates legitimate email and junk email in SpamWeed window and its learning feature is fully functional. This is for users to continue to evaluate how the software performs. However, after the evaluation period ends, SpamWeed will deliver all mail, including spam, to user's inbox.

To continue using SpamWeed, simply enter the registration code in the registration area under the "help" menu.

SpamWeed allows multiple users on the same computer. Simply set your account to use SpamWeed and spam sent to that account will be filtered by SpamWeed. To setup your email account to use spamweed, please use the "mail client setup guide" program.

First of all, check if your trial period is expired. If not, use the "Email Support" on the left-side shortcut bar to contact our technical support. Make sure that you fill out the information as clearly as you can.

In SpamWeed window, you will find "Account Setup" icon on the left-side shortcut bar. Clicking it will bring up the "Mail Client Setup Guide", choose the new email client you are going to use and then your email account, SpamWeed will start to filter your new email account.

To register, please go to "register SpamWeed" under the "Help" menu in SpamWeed window, after entering your name, email address and key code, press "activate online".

1. Check whether you are using version 1.3.7 or earlier. SpamWeed adopts a new registration system since 1.3.8, so the license code you get may not match the version you use.

2. Server problem

Sometime customers may encounter problem while trying to register SpamWeed. This is because of connectivity problems. The manual registration system is designed for your convenience in case you are experiencing difficulty with the registration program.

Currently no. But we are now working on a server-side Linux version which will come out later.

No, SpamWeed currently doesn't run on Mac.

No, SpamWeed doesn't work with AOL.

If Exchange server uses POP3 protocol, then it can work with SpamWeed. Currently, SpamWeed doesn't support MAPI and IMAP4.

Pegasus Mail uses some special design in interacting with Windows Socket. To use SpamWeed with Pegasus Mail, you will need to add a command line option "-Z 1024" to your Pegasus's startup shortcut. Please refer to the Mail Client Setup Guide for detailed procedure. To bring up the guide, simply click on the "Account Setup" icon on the left-side shortcut bar of SpamWeed window.

If you purchase SpamWeed products, you will automatically receive notification of updates. Otherwise, notification of the latest version will be available on the home page of the SpamWeed site.

You may also check for update manually by click the "Check Update" icon on the left-side shortcut bar in SpamWeed window.

You may use the uninstall program from the SpamWeed program group menu (accessed via the Windows "Start" button). Make sure you stop the SpamWeed program before uninstall it. If you are using a recognized pop client, the uninstaller program will usually restore your e-mail settings automatically. Otherwise, you need to restore your POP setting manually.

No. SpamWeed adopts one computer one license registration system. So users have to purchase one license for every computer on which he wants to run SpamWeed.

After you purchase SpamWeed, a license will be delivered to you via email within 24 hours. You just need to enter the license code to the trial version of SpamWeed to get registered. You can find "Register SpamWeed" under the "Help" menu of SpamWeed window.

Simply re-enter the license code as you register the first time.

CD is available now for extra $6.00 per copy. It is delivered the next business day of your order and it normally takes 10 business days to arrive. Before the CD arrives, you can use the download version of SpamWeed from our web site.

credit card (online, by fax, by phone), pro-forma invoice by check or wire, check by US or UK checks or international money orders, paypal.

Yes. Payment is handled by SWREG, so you can rest assured that your credit card information is very safe.

SpamWeed is not an anti-virus product, however, it provides very good protection against email viruses. It can:

• Block all viral email. SpamWeed has build-in a "score-based" security system. By default it will block all viral email and email with executable contents. This security check is positioned before the whitelist checking. So even virus email from your friends can't by pass the check. (Hint: you can use SpamWeed's Keyword List feature to protect legitimate mail which contains executables. Please refer to the help file)
• Block html objects and exploits of the MIME standard. No automatic triggering of executable code is possible within SpamWeed mail viwer.

There are mainly two parts concerning the program, one is SW Engine, which works at the background and the other is SW Administrator (SW window), which is the interface for users to control the Engine, to check junk mail box and to train SpamWeed.

Using advanced statistical filtering technologies, SpamWeed analyzes all of your incoming email messages and assigns each message a numeric probability of being a spam. Then it delivers only good mails to your inbox while junk mail is quarantined in SpamWeed junk mail box. If SpamWeed blocks a legitimate mail by mistake, you can easily get it back in SpamWeed window.

To check email, just open your email client as you usually do. The SpamWeed program will start working and, in SpamWeed Admin (represented as a small green icon at the right bottom corner of your screen), show you separately legitimate mails and junk mails that SpamWeed has classified for you. SpamWeed acheives very impressive results out of box. However, in case you find a spam in the "legitimate mails" folder or vice versa, select the mail (hold down CTRL to select more than one mail) click "move to junk mail" or "move to legitimate mail" button on the tool bar to put the mail in right category. SpamWeed will learn from such experience and improve future performance.

The whitelist is a useful tool which is to make sure that in no case your friends' mails will ever get marked as a spam. When installing SpamWeed, it will automatically import your address book as the initial whitelist.

SpamWeed automatically maintain a whitelist (called the system whitelist). While you use SpamWeed, it will learn your communication habits, the people you communicate regularly, and add their email addresses to the system whitelist automatically.

You can also manually add your new friends or contacts to whitelist during use.

The blacklist feature in SpamWeed is used as a convenient method to block a known sender, or receiving address. This is very handy if you no longer want to receive mail from a mailing list and you lost the registration email which explains the way to unsubscribe. We do NOT recommend user to add addresses of spammers to the blacklist. It is proven to be useless and is totally unnecessary for SpamWeed.

SpamWeed doesn't delete your spam mails immediately. Instead, it places spam in a quarantine area (controlled by the SpamWeed admin program). After 7 days (the time period is user-configurable), all spam mails in the quarantine area and all backup copy of user's normal emails will be moved to the trashcan and you can not recover the mails again once they are moved to trashcan.

Go to "Legitimate mail" box and move it back.

Go to "junk mail" folder in SpamWeed Admin Window and move it back to "legitimate mail" folder. Then you need to go to you email client to retrieve this mail to your inbox.

In SpamWeed Admin Window, quarantined mails are placed in "Junk Mail" folder and by default, stay for 7 days before being removed to trashcan.

Working as a POP3 proxy, SpamWeed scans all email that are in your mail server before start receiving them. So if you have a large amount of mails sitting in your mail server, your email client may stop responding due to timeout issue which means an email client gives up retrieving mails if it doesn't receive emails from the mail server within certain time. If this occurs, simply leave SpamWeed there and after it fetches all mails, it will popup a balloon at the right bottom corner of your screen indicating that "you have new mail". This means SpamWeed has finished receiving emails and you can go back to your email client to receive emails left in cache by clicking "receive/send" button.

Click "Options" under "View" menu, in "Engine" sub-category, tick the small box in front of "Only accept messages from white-listed senders".

Simply enter any word or email address which may be contained in the subject, from, text of an email and SpamWeed will be able to locate the mail for you.

For users who have a large email volume, it may take a long time even to go through the whole list. This function enables you to only view mails received most recently and greatly saves your time of browsing.

To enable this function, tick the small box in front of it and enter a figure.

To disable this function, simply deselect it.

This function is again, to narrow down the mail you need to browse. For example, you may not need to check email approved by your whitelist. By using this function, you can only view mails of certain type.

Display statistically filtered messages
Display messages from black and whitelist senders
Display messages containing words from keyword list
Display messages containing spam signature
Display moved messages

Click the "Email Support" icon at the left-side shortcut bar to bring up the "SpamWeed Support Wizard". Follow the instructions and fill as much information as you can.